The most incredible stay! Me and my partner stayed here for a week, first time in both Crete and this hotel; and we were not disappointed. Firstly, we stayed at the suite with private pool, steep price but worth every penny. The room was big and bright and the pool and terrace was just amazing. Secondly, the service, smile and genuine warmth of every employee - from the cleaning staff to restaurants, breakfast, bar, reception, concierge and pool areas was beyond what we have experienced anywhere else. This was the absolute highlight of our stay. Thirdly, the attention to details and attentiveness from the hotel, from sending a bottle of bubbles and note to our room without notice, to a good bye gift and fruit platters and accommodation to our requests was a really nice touch. Some things we would have liked to see be different, there were a lot of families with very small kids which we did not expect and it did affect the experience from time to time. We also did not manage to get a table at the fine dining restaurant which was a little disappointing, and there was only one other choice as we did not half board. The food there was however really good, but it did not beat the pop up lunch restaurant (wow, the food and service there was so good that we went there for four days, we wished this was open at night time!). The wine selection available at the hotel overall was unfortunately not great for wine lovers as most were Cretan and not really any other options which I would expect at a high end place like this. The few things we would change however, is nothing compared to how wonderful our experience was. Truly thank you to all the staff for making it that way.
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