익스텐디드 스테이 아메리카 - 버팔로 - 암허스트(Extended Stay America Suites - Buffalo - Amherst)

First room was sticky everywhere and the second night the nozzle for the bath tube flew off and hit the side of the shower. Their workers were extremely rude. HOWEVER, when I spoke with management and explained everything that had happened and how we were treated, they went above and beyond to fix the problems and showed us that they didn’t operate like that it was a few bad eggs

Great location and close to mall, supermarket and restaurants. The staffs are very friendly.

很臟，但是服務員態度很好

Quite sure this location is utilized for temporary homeless housing. People sleeping in the waiting area, shirtless man doing laundry in community laundry area, lots of adult men standing around outside most of the day and evening. No doors working to get in with the exception of front door. Breakfast options poor. Room was in fair condition. I did not feel safe but was told no option to cancel and receive any refund.

The hotel was fine, nothing fancy. It was very clean. However, there was a lamp in the bathroom for lighting as the overhead light was not working. A little sketchy neighborhood as was set off the road in a cul-de-sac. Would not recommend for female traveling alone. Breakfast was granola bars and packaged muffins.

It smelled walking into the hotel. The first room we got wasn’t clean. Had to go back to the desk for a new room. It’s very out dated. Bed felt like a spring was going to come through. Bathroom door doesn’t stay shut. I think it’s time to invest in remodeling

Hotel was really run down with large cracks in ceiling and shower but was clean and staff were very helpful and pleasant

This hotel is not a place to stay to relax/have fun. The ambience was dingy. It was smelly, dark and danky. The beds were not comfortable. ********** had mentioned two queen beds, instead there were only full beds. Please update your description. The bathroom was awful. The kitchen was a joke. When we requested room service, we were promised the next day, and when went in next day, the person on the front desk said that were not staffed to service the room. Getting clean towels was a struggle. Wouldn't recommend this hotel for anyone. If possible, would've given negative rating.

Hotel is no smoking but when I enter into the room lot of smoking smell and room floor was not in clean condition. Overall not happy with stay.