터틀 아일랜드 리조트(Turtle Island Resort)

Amazing experience at Turtle Island the staff really made the trip they do an amazing job and deserve raises! From the minute we touched the dock we were accommodated and taken care of. Don’t hesitate to book we’ll definitely be staying here again.

I recently stayed at the Turtle Island Resort and was thoroughly impressed! Upon arrival, we felt welcomed by the friendly staff and the beautiful private island. The hotel was clean and modern, with all the amenities we needed to stay comfortable. I especially liked that we had two private plunge pools, one attached to the front and the other on the back, with a view of San Padro from our two-bedroom beach house. Because Turtle Island Resort is located on a private island, the hotel staff generously booked our transportation to and from Belize City to the resort after booking our stay. Also, Turtle Island Resort provides a complementary daily boat ride to and from San Padro. The food at the hotel was delicious, too. We had a delicious breakfast and dinner there, and the chef sent out their daily specials before dinner. The staff went out of their way to ensure we were well taken care of and even gave us tips on places to visit around San Padro. Overall, we had a great experience at Turtle Island Resort and would recommend it to others. The staff was friendly and accommodating, the food was great, and the location was perfect. I already can't wait to return!

The price of the food is ridiculous. Great staff but will not ever go back due to price. They also could do more with property.

Needs further development on the island, beautiful room, but nothing there other than one restaurant.

We booked a room through *******. 2 days before the trip we were informed that there was a discrepancy between ******* and the resort about what room we were to be in. The room we booked had a kitchen, and they said without proof from the ******* we would not get the kitchen we had paid for. We found the document and we ended up with a Kitchen. We had friends traveling with US, they were also to have a kitchen. We ended up sharing a kitchen, which was fine however we did not receive the entire value of what we had booked. Other couples we me there had the same booking issues through Travelocity and did not get what they paid for. Our friends were put in a different room for the first night and then moved on day 2. When we came back to the room to move their room has a toilet leaking and ants climbing over their luggage from an infestation in their building. As for dining, the menu did not have accurate pricing and was not up to date. and would often take 30-45 minutes to sort through the bill each meal. The grounds were unkempt unraked sand and ****s and mud all over. Peeling and faded paint, and a leaking window in our unit. The people were very kind, but had no power with an absentee management staff and had no power to correct things. We were offered a small discount but this did not make up for true disruption. The resort was without power for the first evening as we arrived, and were told it was for a generator upgrade, we heard that was not accurate.

DO NOT BOOK. Ok so I will start with the friendly staff. I feel terrible that they had to work here. The resort is not at all what it’s made out to be. The dining was limited everyday with less than half the menu. Sometimes there wasn’t even a chef so we would have to wait for them to find one. My bedroom door wouldn’t lock so I felt unsafe the entirety of my stay and the staff did nothing about it. We got a kitchen suite and there were no kitchen utensils for us to use the kitchen. Not one pot or pan or even a microwave. Tried to get more towels but there were none. The shuttle boat to San Pedro was never on time. Leaving me and my partner stranded very often which took time from the trip. There is so much to stay. I do not recommend anyone coming here.

Let me say the concept of Turtle Island is correct! The property has the potential to be amazing. This was our first trip to Belize and we were really looking forwards to a relaxing and fun trip. The first signal that things were amiss was the lack of communication from the resort to book travel from Belize city to San Pedro. They didn’t confirm until we were calling from the airport in Belize city. We arrived and were shown our little house. Attention to detail was very lacking, nails in walls no painting, paint flecks on the floor, not enough towels, not enough kitchen utensils. In 9 days our place was never cleaned, no sheets cleaned, no new towels. At one point we asked for toilet paper it took over 12 hours and we had to go to the front desk to ask. The staff were friendly and doing their best. But management should be ashamed. We than had power outrages and no wifi for 4 days upon arrival. The explanation being the part for the generator was stuck at customs. Why had this not been addressed back in September when the management team was dropping them and they knew they had guests coming for Christmas? Once the attention to detail and management gets there act together this place could be a great.

Staff was unprepared for our arrival and didn’t know that we were coming after months of communication. No chef on property food was terrible and even though we were told they could meet our dietary restrictions in fact, that was not the case. This was a special vacation celebrating a birthday. The original plan was to have the private chef cook us a meal, but this was not possible as the person cooking was not a chef and I would give the food one star at best. We were told that the water taxi to and from the island ran every hour, but then transportation times changed without notice. While there were full kitchens there were no utensils or pots and pans for us to cook, and it took four days for them to get them to us. The hot water in our shower did not work. We were told it was fixed several times but even on day 10 we had no hot water in our main showers. The website states that there is free transportation to the beach but we were told it was $75 a person. Prices were often inconsistent as we were told to take a boat over to another island. By the resort it would be $600. They then told us if we took a taxi we needed to pay them $100 to get a lower price because they were locals we found out it was $37.50 to get the water taxi back and for to Caye Caulker. When we arrived, even though we told them when we would be there multiple times there was no one waiting at the airport for us, and someone had to call the resort to come and pick us up. Even when we complained- nothing

Turtle Island is lovely so relaxing and peaceful. Staff is lovely!! Very attentive, friendly and fun.