Shangri-La Hambantota

This resort is not like the Shangrila in Colombo, where the Colombo one looks newer. The services are okay. The location is ok. You have to drive very long to get here.

Despite being a 5-star hotel in Sri Lanka, our initial experience was subpar. The room we were allocated seemed hastily arranged, lacking even basic amenities like towels. Despite calling reception multiple times, the room wasn't cleaned promptly, and we only received water the next day. The overall experience, excluding breakfast and the scenic outdoor location, fell short of expectations. Throughout the night, power interruptions were frequent, causing the AC and other devices to go off briefly before backup kicked in. The hotel staff's knowledge and efficiency in managing guest requests were lacking. During dinner, we observed identical spreads placed in three different corners, offering limited variety. The cost of approximately 8,000 rupees appeared disproportionately high compared to city hotels, considering the taste and variety of the buffet. While the hotel boasts picturesque views and a serene location, experiencing genuine hospitality may require patience and multiple requests. If you seek a peaceful location, it may suffice, but for a truly satisfying hospitality experience, it might be worth reconsidering unless you are prepared for persistent follow-ups.

Best place to stay in Sri Lanka!!! The hotel is amazing and the staff are friendly and very helpful. We will be coming back here next time we visit Sri Lanka.

I had a pleasant stay at this hotel, it was an amazing experience. Beautiful view. The rooms were super comfortable.

Enjoyed our stay, peaceful. However beach isn’t flat and one has to be careful around it.

Шикарный отель, с отличным дизайном внутри. Номера немного староваты. Но все же есть колониальное очарование даже в немного потертой мебели. Были в октябре. Народу очень мало. Отель свободный. Обошли все. Были в фитнесе- неплохой выбор тренажеров. В отеле живая музыка в разное время. По отелю бегают животные, видели тушканчика, кроликов , мангустов, варана, обезьяны на деревьях у гольф-поля. Берите полупансион- Обедать негде в округе. Океан завораживает мощью и красотой. Волны шумят как гром. Не купались, красный флаг, да и волны под 3 метра, с песком. В целом отдыхом довольны.