컴포트 인 & 스위트 에머릴로(Comfort Inn & Suites Amarillo)

Nice property with your “normal” breakfast. The room was nice and clean. The water pressure was not there and the water was luke warm at best. Otherwise very convenient to the interstate and good for a quick overnight stop!

Tried to take a shower and adjust shower head and whole pipe moved. Very lukewarm water. Pool and hot tub closed for retile. This was the whole reason we wanted to stay. Bed was comfortable

The rooms are very nice, breakfast was delicious, and they fixed the hot tub wish the lounge had been open but it was still a good stay. The woman at the desk remembered me and told me at check in the hot tub was fixed!

Aside from the beds being made, our room had NOT been properly cleaned. There was food on the counters and if the fridge, dirty utensils in the sink, someone’s underwear hanging in the shower, and the only towels were in a garbage bag on the floor in the bathroom (presumably used and dirty.) We tried to go back down to the lobby to get a new room, but the clerk was GONE. We couldn’t find an employee anywhere. Granted, we had checked in very late at 1am, but there should still be SOMEONE there. By 2am we were all so tired and our kids were already asleep in the beds, so we just went to sleep in the dirty hotel room. The next morning we found an employee and tried to remedy our situation, but they told us that we had already slept in the room and we had bought the room through a third party (*******) so there was nothing they could do. This was the worst hotel experience I have ever had.

The room was very nice but we went to use the hot tub and our key wouldn’t work so they fixed that finally got in and the hot tub was cold and murky went back to the desk and they finally told us it was out of service didn’t even apologize! Wish they would have disclosed that at booking or even at check in, or with a sign on the door!

Nice friendly staff. Unfortunately the pool wasn’t open and the bar wasn’t open one night due to computer problems. They do offer a good breakfast

Overall, the staff were helpful and friendly and the hotel was clean. Breakfast was good. Laundry onsite worked. Convient location. However, I would not stay here again because the queen beds were not very comfortable, and no one slept well either night. The bed next to the window is inches from the AC wall unit and it blows right up onto the bed and will freeze the person sleeping on that side. We used the couch cushions to redirect the airflow. The pull out couch mattress was absolutely horrible. We booked this room because we needed that extra bed. The entire spring harness inside the mattress is felt when you lay on it and it impossible to sleep, and the frame sags in the middle. I asked for a rollaway bed or them to swap the mattress, and the best they would offer was to trade rooms -- not happening at midnight when I have a sick kid. Instead, we layered it with blankets until it was tolerable. The shower head barely sprayed water and it felt like it was about to come out of the wall if you touched it. My son became sick during our stay, and the staff were nice, but the best they could give me.to sterilizer were anti-bacterial wipes. And the traffic is LOUD. The hotel is right off the highway, but both nights, around midnight, someone was in the parking reving their engine and spinning their tires. Overall, the hotel is just loud. We could the conversations -- and the screaming toddler -- next door.

Very clean. Easy to find. Distance to downtown was minimal. Great place to stay.

My wife and my mother-in-law, and myself traveled 5 hours and got there at 2:15pm. The front desk girl would not check us in until 3pm. We asked to talk to a manager. We were told there was no manager on the premise. There was only 2 cars in the parking lot and we saw no other people in the lobby or anywhere in the hotel the entire time we waited. Finally at 3:00 we got checked into our room by a different person. It was very annoying to have to wait. When we went up to our room we still saw no maids or carts. We believe they could have been more accommodating.