We reserved a room with a roll in shower, as I am in wheelchair. Desk person checking us in said sorry, gave that room away. Didn’t care at all that we were given a room with a tub. Desk person was rude and less than helpful at all. We reserved this type of room on 4/14/21, and still got wrong room. I still have 6 more stays at various Holiday Inn Express over the next month. Rooms with roll in showers. I hope this is not an indicator of what’s to come.
번역