그랜드 호텔 엑셀시어 아말피(Grand Hotel Excelsior)

Do not expect service. The manager is nasty and he happens to be the owner and presents himself as the reservations manager. . Dishonest Bring your own tissue box. Bring your own lotion and print your own toilet paper. Don’t expect service from the bar. Don’t expect any pleasant front desk staff. They are miserable and rude and certainly have no business being in the hospitality business. Nothing hospitable about this piece of misery. And his help you if you order eggs. They have to call a manager to take your order for a breakfast Buffett you paid for. Dispicable especially the multi millionaire owner Lorenzo. Upon check in he wanted to give us an upgrade for xxxx euros extra per night. When we looked at the room it was the exact identical room we had. The only difference was new paint ! When we declined the offer he became hostile and said “this is very unpleasant “ and I wished you didn’t come to my property. Granted we have been traveling Europe for a month and spent over 75k. Two couples. My spouse and I and my sister and I. They were beyond rude. We requested an early check out. They said no problem we will refund your last two nights. Guess what. They lied and refuse to issue the refund. After they told all 4 of us of course we will issue refund.

Do not expect service. The manager is nasty and he happens to be the owner and presents himself as the reservations manager. Crooks. Dishonest Bring your own tissue box. Bring your own lotion and print your own toilet paper. Don’t expect service from the bar. Don’t expect any pleasant front desk staff. They are miserable and rude and certainly have no business being in the hospitality business. Nothing hospitable about this piece of misery. And his help you if you order eggs. They have to call a manager to take your order for a breakfast Buffett you paid for. Dispicable especially the multi millionaire owner Lorenzo. Upon check in he wanted to give us an upgrade for 250 euros extra per night. When we looked at the room it was the exact identical room we had. The only difference was new paint ! When we declined the offer he became hostile and said “this is very unpleasant “ and I wished you didn’t come to my property. Granted we have been traveling Europe for a month and spent over 75k. Two couples. My spouse and I and my sister and I. They were beyond rude. We requested an early check out. They said no problem we will refund your last two nights. Guess what. They lied and refuse to issue the refund. After they told all 4 of us of course we will issue refund. Crooks and mafia. Combined.

This should not be a four star hotel... it should a five star hotel!! The staff at this hotel is so sweet, receptive, and efficient. The food at the hotel was so amazing. Even the drivers of the shuttle were friendly and hilarious! I would stay here again in a heartbeat. Beautiful scenery as well. 10/10 experience.

Decent stay atop Amalfi. Confusion with cleaning ladies left me without contacts, a little frustrating the town shuttle service. They could have staffed it better with a full hotel.

This was an amazing stay for our first time in Amalfi traveling from the US. The place has amazing views from every room and delicious food and service. I would stay here again!

This hotel is everything I hoped it would be and more. The view from the balcony is breathtaking. The hotel is clean and offers a free shuttle every 30 minutes to the city center. The staff are all very friendly. It checked all the boxes and I would definitely stay here again.

Beautiful hotel build high on the cliffs overlooking Amalfi harbor. Our room was large with a huge terrace with a spectacular view of the sea. The room was a bit dated but very nice and comfortable. The hotel had all the amenities you would want when staying in the hills of Amalfi; elevator, ac, parking, shuttle to town and private beach club, beautiful pool, great bar and restaurant and the food was very good. The service and staff were great! I look forward to going back!

This is one of the very best hotels I have ever stayed in (and I travel a lot). The facilities are excellent. There is a frequent shuttle bus into Amalfi. A beautiful pool and terrace. I really enjoyed the first class food in the restaurant. The hotel is also only a short walk from the next small village with dining options. The very best thing was the staff who ( with one exception) were truly wonderful and extremely helpful. The exception was the breakfast restaurant Manageress, who was unhelpful, verging on rude. But I would not let her detract from a first class experience.

Spectacular views above Amalfi. Restaurant gourmet food reasonably priced. Stunning pool and terrace. Staff super helpful and friendly. Shuttle bus and private beach topped it.