포우사다 데 리스보아 스몰 럭셔리 호텔 오브 더 월드(Pousada de Lisboa - Small Luxury Hotels of the World)

Great breakfast & help desk, location is good just 5 min walk to train station, many good restaurants around the hotel.

Nestled in the heart of Lisbon, this hotel ground exudes a certain charm that aligns well with the SLH brand, and it makes a conscious effort to be environmentally friendly. The location is fantastic, placing you in the midst of the vibrant atmosphere of Lisbon - easy to walk everywhere. However, to be expected it comes with its share of noise. The breakfast was good, and breakfast staff great, attentive, and always ready to assist. Additionally, the on-site restaurant, RIB, looked promising, although unfortunately, I didn't have the chance to try it. While my stay was overall pleasant, there are areas where could improve. Firstly, the hotel room didn't didn't feel luxurious. The gym facilities featured only basic equipment (1 treadmill, 1 strider, and 1 bike) and didn't feel motivating. The front desk service was very inconsistent in terms of service levels. Worth a stay here, and I would stay again, but there is room for improvement for an SLH.

Extremely good service, very helpful. Wonderful location. Very close to the water front and there is easy access to public transport, with tram, buses, and metro just a very short walk away. The atmosphere is very pleasant. The restaurant serves excellent food and the breakfast was very good.

I could ask for nothing more: a perfect location for sightseeing; helpful, warm, professional staff; rooms equipped with all the amenities; a beautiful historic building; and a lovely view from our window. I will return when I am next in Lisbon.

Lovely boutique hotel on the square! Staff at the hotel is outstanding. Very friendly, helpful, welcoming and we enjoyed three nights here for our stay in Lisbon. The rooms were very clean and we had a beautiful view of the square and river. Thank you for your hospitality!

Great location, beautiful clean hotel with nice accommodation linen etc. Staff mostly delightful with excellent language skills. Quality of food at breakfast was excellent. However this is not a luxury hotel as described. We were sat so close to another ‘two person table’ that we were almost touching. This was awkward and not discreet as per luxury marketing. Had to ask multiple times for cutlery and for plates etc to be cleared at the small breakfast table or sit with them stacked to make room for eating. The woman in charge seemed to want to keep cutlery at her station rather than put it somewhere accessible. She was also carrying chairs in and out of the dining room. Stressful ! It appeared to be too small an area with not enough waitresses to cover the necessary duties. Definitely not luxury experience. Disappointed for the high price tag of 900 euros for three nights.

This is a very nice hotel with lovely decorative touches everywhere you go. The location is absolutely one of the best, directly on a very large and central square overlooking the river. The included breakfast was very good with many quality options, plus you could order individually cooked items off of a menu. The noise can be an issue, we had a room in front directly overlooking the outdoor bar and coffee area and the speaker for the music was directly under our window. However, the music always stopped at 10pm. We could also here the sliding glass door to the bathroom being opened and closed in the room next to us.

Absolutely beautiful and well-located hotel, with impeccable service and special “extras” like a welcome drink and small pastries in our room. We were upgraded via AMEX to a large family room, with separate seating area which was spacious with a good view. Despite being located on the lively Praça de Comércio, our room was quiet. Breakfast was great, with a la carte options as well as a buffet.

We arrived at 9:30am off a cruise ship. It was disappointing not to be assigned the room with bath tub as specifically requested (for medical reasons) on booking 11 months earlier. I was told repeatedly that it was “subject to availability”. This was eventually achieved by my accepting a down graded room but I was apparently not entitled to a reduced room rate! There was also a situation where I left a damp and dirty bath towel on the floor two days running assuming it would be replaced by a clean one. However, it was simply picked up for re-use. The hotel apologised for this. These issues aside, this was a very pleasant hotel in a conveniently central position for sightseeing purposes. The breakfast was truly stupendous with an extremely comprehensive selection of goodies all of good quality and with great service. The front desk were helpful apart from the bath tub debacle.