We arrived very late in the night. The hotel entrance was inviting and the lobby was clean and pretty decent. The hotel check-in staff was very friendly and helpful. She checked us in and even assisted us with getting a hot meal despite how late it was. We then proceeded to find our room. The first thing we noticed was that the hallway on the floor was poorly lit, but we were tired so we jut cheked for our room and went it. On entering the room, it smelt unpleasant. There was a smell of old dust. We then went inside the bathroom. That was an awful experience. The toilet had dried urination stains, the shower vent was filled with dust and the bathroom wasn't fresh. We then tried to turn on the television and it wouldnt work. We called the front desk and the check-in staff offered to come to our room. She broguth a new remote to asisst with the television. We complained about the room and asked if we could be moved. She said the room we got was for disabled persons and hadnt been used in a while ( which was obvious) but it also wasnt clean. She offered to try and get us into a new room the next day for which we were grateful. We tried to endure but had trouble sleeping because the air conditioner was filled with dust. We eventually fell asleep and by the net morning I couldnt breathe. My nose was stuffy and I felt like i was choking on dust. We decided to just check out early and find another place as at this point we just had enough. We checked out and were told that we would receive a refund for the remaining nights we did not stay. We booked for 3 nights and stayed for 1. A week after we checked out , we receievd an email stating that they will not refund the nights that we did not stay without valid explanation. Highly disappointing! Defintiely won't go back.
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