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숙소 답변: Dear valuable Guest, Thank you for sharing your feedback with us. We sincerely regret that your stay did not meet expectations, particularly regarding the balcony sliding doors not closing securely and your concerns about safety. We are also sorry for the shortcomings you experienced with sound insulation, the unpleasant strong smell following the renovation, and the air conditioning not shutting off completely.At the same time, we take note of your positive comment that the sea view was enjoyable, and we appreciate your recognition of this aspect. Your comments are valuable, and we will review them carefully to improve the overall guest experience.We hope you may consider giving us another opportunity to provide a more comfortable and reassuring stay.

숙소 답변: Dear valuable Guest, thank you for taking the time to share your experience with us at Hilton Alexandria Corniche. We appreciate your kind remarks regarding our team’s service and are pleased to hear that breakfast was varied and enjoyable. We also note your feedback about the room facilities, including that a toothbrush was not available; we will take this into careful consideration to ensure a more complete in-room amenity experience for our guests. At the same time, we are glad you found the overall stay comfortable and that, despite differing personal preferences, you felt satisfied with your visit. Thank you again for your feedback and support. We sincerely look forward to welcoming you back for an even more seamless stay.

숙소 답변: Dear Mr. Fahad, thank you for sharing your feedback with us. We appreciate your honest comments regarding the reception team. We are glad to hear that on this occasion the associate who assisted you delivered an excellent service, and that you felt well taken care of throughout your stay.We also sincerely thank you for recognizing the security team and the garage drivers. It is important to us that our colleagues provide a friendly and respectful experience for every guest, and your acknowledgement reinforces our commitment to service standards.We hope to have the opportunity to welcome you back again and to provide you with a consistently outstanding experience on your next visit.

숙소 답변: Dear valuable Guest, thank you for taking the time to share your feedback with us. We appreciate your kind words about Alexandria, and we are honored to be a part of your experience in this remarkable city. At the same time, we regret that our room size, the age of some facilities, and the breakfast variety did not fully meet your expectations. Your comments regarding breakfast are especially noted, as we understand how important a satisfying morning start is during your stay. We continuously review guest feedback to improve the overall quality of the experience. We sincerely hope that despite these issues, you will consider staying with us again, so we may better welcome you in the future.

숙소 답변: Dear valuable Guest, thank you for sharing your feedback regarding your recent stay at Hilton Alexandria Corniche. We appreciate your recognition that our local five-star hotel experience is comparable to the domestic four-star standard, and that overall it met your expectations.Regarding parking, we understand your concern about the additional charge. As parking services are provided and managed on-site, a fee applies to ensure availability and proper operation. We will continue to review our guest experience and strive to make every aspect of your stay more convenient and transparent.Your comments are valuable to us, and we hope to welcome you back in the future for an even more comfortable experience.

숙소 답변: Dear valuable Guest, thank you for staying at Hilton Alexandria Corniche and for sharing your feedback. We are truly sorry that the closure of the private beach for government works impacted your plans, and that this was not clearly communicated before your booking. Your comments are important to us as we continually review guest information and ensure transparency ahead of arrival. We hope to welcome you again and restore your confidence in our service.

숙소 답변: Dear Guest, thank you for sharing your feedback with us. We are glad to hear that you enjoyed the magnificent sea sunset from your balcony, and that you found our Greek restaurant delicious.At the same time, we sincerely apologize for the concerns you experienced regarding the location, the noise you encountered at night, and the overall impression of the hotel interior. We understand how these factors can affect comfort and expectations. In addition, we regret that the checkout process and the service you received from the front desk did not meet the professional standard you deserved. Your comments have been noted, and we will work to improve our guest experience.We also appreciate your recognition that other members of our team were very professional. We hope to welcome you again and provide you with a more comfortable stay that fully matches the quality you expect.

숙소 답변: Dear valuable Guest,Thank you for your kind review and for choosing Hilton Alexandria Corniche. We are pleased to hear that you found our hotel a nice place to stay. Your mention of the nearby mosque is appreciated; the area around the hotel reflects the local community, and we are glad you enjoyed the overall atmosphere during your visit. We strive to provide a comfortable and well-maintained environment for every guest, and your recognition is truly valuable. We look forward to welcoming you back for another relaxing stay in Alexandria.

숙소 답변: Dear Esteemed Guest, Thank you for taking the time to share your experience. We appreciate your recognition that, while the hotel is not brand new, the basic facilities and overall condition are well maintained. We are also glad you enjoyed our private beach and swimming pool, particularly for the beautiful views they offer. It is wonderful to hear that you found the bar on the first floor to be a pleasant place with a lively atmosphere, adding to the enjoyment of your stay. Your recommendation means a great deal to our team. We look forward to welcoming you back for another relaxing and enjoyable visit at Hilton Alexandria Corniche.

숙소 답변: Dear Guest, thank you for staying at Hilton Alexandria Corniche and for sharing your experience. We are delighted to hear that you enjoyed your room with a partial sea view and that waking up to the sea each morning added a special touch to your stay. It is also wonderful to know you appreciated the buffet breakfast service and found our team helpful and attentive throughout your visit. We are glad you felt comfortable using our gym facilities, and we truly value your recommendation. We look forward to welcoming you back in the future for another enjoyable stay.

숙소 답변: Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely regret that your stay did not meet the expectations associated with a five-star hotel. We also understand your concerns regarding the currently perceived environment outside the hotel and the mismatch between what was indicated as a private beach and your actual experience of our facilities. Please accept our apologies for the disappointment you felt, including that the overall facilities did not bring you the expected satisfaction. Your comments are taken seriously, and we will review the issues you raised to improve the consistency of our guest experience going forward. We appreciate your time and hope that, should you consider returning in the future, we may have the opportunity to provide a more reassuring stay.

숙소 답변: Dear Guest, thank you for choosing Hilton Alexandria Corniche and for sharing your experience. Thank you for sharing your comments regarding your recent stay. We appreciate your feedback about the Executive Room layout and the City View perspective, as it helps us identify areas for improvement in our future guest experiencesAt the same time, we appreciate your recognition of our team’s service awareness. We also note your comments regarding in-room amenities and want to clarify that toothbrushes and razors are available upon request at the front desk, and a hair dryer is provided for your convenience.We are glad to hear that you found the location convenient and that you were able to enjoy an overall practical stay. We hope to welcome you back for an experience that better aligns with your expectations.

숙소 답변: Dear Valuable Guest, thank you for choosing Hilton Alexandria Corniche and for sharing your detailed feedback. We sincerely regret that your stay did not meet expectations in several aspects, including insufficient soundproofing, breakfast variety not aligning with your preferences, and the dinner experience being overly salty. We also apologize for the inconvenience you faced due to the lack of toiletries and a hairdryer in your room. Additionally, we regret the frustration caused by the breakfast waffles queue and the way the order was served, which is not the standard of service we aim to provide. Your comments have been noted for internal review so we can improve the overall guest experience. We hope to have the opportunity to welcome you again and provide a noticeably better stay.

숙소 답변: Dear Esteemed Guest, thank you for sharing your experience with us. We are pleased to hear that you enjoyed the hotel’s excellent location and the beautiful ocean views. While we understand your comment that the pool is a little small, we are glad that the private beach helped make up for it and enhanced your stay. We also appreciate your feedback on breakfast, and we are especially happy that the pastries and omelettes stood out for you. Your comments are valued and will be used to further improve our guests’ overall experience. We look forward to welcoming you back again to Hilton Alexandria Corniche.