케말 베이 호텔 - 올 인클루시브

Hello everyone, I hope my feedback on Seven Seas Palmeras Bay and (In collaboration with) Coral Travel travel agency proves useful. Guests: Four people. Two adults and two adult-sized teenagers. Sleeping and living comfort is important to all members when 4800 euros have been spent on a travel package. Be prepared for what to watch for: *Very important! No matter what paper you are asked to sign (we registered for the à la carte dinner, which was included in the package), write on the paper in your native language what you were asked to do and what you signed. Otherwise, this paper will be used to fabricate your satisfaction with the visit. Take a photo of this paper for later proof if necessary. *When problems arise, you are offered little support from both the hotel itself and Coral Travel. Even though you do everything correctly, you report it and call the local agent or the local helpline. Ask the reception to find an immediate solution (they said the hotel is overbooked and there are no rooms to give). Later, when you contact Coral Travel at home, you are offered fabricated services such as your satisfaction and services such as *free à la carte dinner (one visit to the 7-day UAI is included in the package anyway) *cabana use, *special room service and welcome, *fruit platter, *bottle of wine which you definitely did not get. *We were offered different rooms. All of them had shortcomings despite the "renovation" and advertised "five stars". So keep your expectations low. *Never go into a room with suitcases. Check the room you are offered before settling in. Because 1) The room may not be what you paid for, meaning there are not as many beds as promised and they are replaced by folding armchairs. The chairs have no padding and the folding seats are uncomfortable when sleeping. The same goes for the folding sofa. The extra padding like on beds in Europe is not there. 2) There is only one sheet on the wide bed (no thin blanket), which is not big enough for two people. You have to sleep with clothes on because there is little to cover yourself with. 3) Check that the beds have legs. In one of our rooms (room 1302, during our visit we stayed in three rooms due to poor conditions), one of the beds did not have one leg. 4) Check that the toilet water collects in the cistern. 5) It is fine if your requirements do not include sunlight. In one of our rooms 1502, there were windows to the interior and the corridor. It was like staying in a basement and having to set an alarm to wake you up in the morning. I would not recommend room 1502 to anyone because the air conditioning unit in the room was in the hallway and was very noisy. 6)The à la carte dinner is no more special than the main restaurant. Grilled fish is also served in the main restaurant. Salad, which may have turned brown, is available from both units. If you don't visit the à la carte dinner, you haven't missed anything. 7) Sea view comes with noise and sounds of events until midnight

Feedback to the hotel: the staff were very friendly and nice. Except for the spa - the man who gave out towels had a very unpleasant and arrogant attitude towards customers. When I wanted to get new towels in the evening for the next day - he didn't want to give them but said he would give them cards and I could change them in the morning. We didn't want that and so we kept the used towels to change them in the morning. In the morning he didn't give them the towels but just said that yesterday you didn't want the cards and I won't give you towels now either and that's not his problem. Food - very monotonous - absolutely the same every day. Dining area - tables not cleared and food leftovers on the table - we wiped them ourselves and also looked for knives and forks. Glasses constantly ran out - we had to drink from plastic cups. Room cleanliness - no one changed our bed linen for 7 days. I didn't even manage to get a duvet cover during that time. The floors were never washed. Towels were changed every day. program- every evening and it was great. overall impression- tired, old, dirty. There were carpets on the floor in the corridors that were dirty and patched in several places. 2 elevators in the entire hotel that were constantly overloaded. will not visit again.