The hotel deserves a 1-star rating for numerous reasons. Firstly, the food selection was incredibly repetitive and not at all tailored for children, consisting mostly of rice and pasta with no notable Turkish-inspired dishes such as kebabs or other local specialties. This lack of variety and quality in the food was a significant disappointment, especially for families traveling with children who need more nutritious and appealing meal options. The rooms were another major letdown. They were very worn out and in desperate need of renovation. The furnishings were old and shabby, and the beds were extremely hard and uncomfortable, making it nearly impossible to get a good night's sleep. The level of discomfort in the rooms severely affected our overall experience, as restful sleep is a crucial part of any vacation. The most alarming issue, however, was the safety hazard posed by the extremely hot floors around the pool area. This leads to the most distressing part of our stay. One afternoon, while we were enjoying the pool, our six-year-old daughter and another family member suffered severe burns on their feet from the scorching hot tiles around the pool. The ground was so hot that the child’s shoes actually melted, resulting in second-degree burns. This traumatic incident not only left our daughter in immense pain but also confined her to a wheelchair for the rest of the vacation. The other family member also sustained second-degree burns, which required multiple hospital visits. Despite raising our concerns with the hotel management, their response was dismissive and inadequate. They offered a fruit platter as compensation, which was insulting given the severity of the injuries sustained. The hotel manager acknowledged that the floor was extremely hot but did nothing to mitigate the hazard or assist us further. Their solution was simply to suggest that guests should wear shoes at all times, even though the child was wearing them when she got burned. Furthermore, the hotel's staff showed a blatant disregard for our well-being and the seriousness of the situation. We were left to arrange medical treatment on our own, and the lack of support and empathy from the hotel staff was shocking. Their refusal to acknowledge the problem and take appropriate action not only ruined our holiday but also put other guests at risk. We saw several other adults burn their feet on the same hot tiles during our stay, indicating that the issue was widespread and not just an isolated incident. In addition to these major issues, the general upkeep of the hotel was poor. Public areas were not well-maintained, and the overall cleanliness was subpar. The amenities advertised were either unavailable or not as described, adding to our dissatisfaction. Given these numerous and serious shortcomings, we strongly recommend staying far away from this hotel. It fails to provide even the basic standards of comfort, safety, and hospitality. Our experience was deeply disappointin
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