힐튼 카이로 그랜드 나일 후기

숙소 답변: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that the breakfast did not meet your expectations. Your comments are important to us, and we will review the offerings to ensure we provide a more satisfying experience for our future guests.We hope to have the opportunity to welcome you back and provide a better breakfast experience.Sincerely,Etienne GailliezGeneral Manager

숙소 답변: Dear Guest,Thank you for your candid feedback. We sincerely apologize that your stay did not meet your expectations, and we deeply regret the issues you encountered with cleanliness and the overall condition of the hotel. Please be assured that your comments are being taken seriously, and we will review these matters thoroughly with our team to ensure improvements are made.We truly value your input and hope you will give us the opportunity to provide a better experience in the future.Sincerely,Etienne GailliezGeneral Manager

숙소 답변: Dear Guest,Thank you for sharing your feedback with us. We truly appreciate your thoughts as they help us identify areas where we can improve. We apologize for any inconvenience you experienced regarding the facilities, and we will certainly address your concerns about the bathroom and the limited toiletries. Your feedback is valuable, and we’ll look into improving these aspects for our future guests.We’re glad you felt safe with the security measures in place and enjoyed the beautiful view from the terrace. We also appreciate your comments about the service, and we’ll work on ensuring that our team is more proactive and responsive to guest needs.We hope to have the opportunity to welcome you back and provide an improved experience.Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for your detailed feedback! We are happy to hear that you enjoyed the stunning Nile view, the beautiful sunset, and the warm and sincere service from our front desk and restaurant staff. We’re also glad you enjoyed the rich variety at breakfast and the traditional Arabic snacks – it’s always great to hear that our guests appreciate the local flavors.We appreciate your comments about the hotel’s facilities and hygiene, and we will certainly take them into consideration as we work on improvements. Regarding the parking fees, we’re grateful for your helpful tip and will make sure to inform our future guests about the room card advantage.We hope to welcome you back soon for another enjoyable stay!Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for your review! We're glad to hear that you enjoyed the great location of our hotel and the beautiful view of the Nile River and Cairo Tower. We sincerely apologize for the inconvenience of missing the rooftop restaurant, especially during Ramadan. We're happy to hear that you liked the breakfast, and we hope to welcome you back soon to experience the panoramic view from the rooftop when it is open.Sincerely,Grand Nile Team

숙소 답변: 고객님께, 멋진 경험을 공유해 주셔서 감사합니다! 넓은 객실, 아름다운 나일강 전망, 그리고 맛있는 아침 식사를 즐기셨다니 정말 기쁩니다. 호텔의 연식과 위치에 대한 양해 부탁드립니다. 이러한 점에도 불구하고, 고객님께서 기억에 남는 숙박을 하셨다니 정말 기쁩니다. 다음에도 멋진 방문을 위해 다시 찾아주시기를 바랍니다! 감사합니다. 그랜드 나일 팀

숙소 답변: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us, especially the amazing location and the exceptional service from our staff. We're also delighted that you had a great experience at the spa and with Saed Ayaad's salon. Your recommendation means a lot to us, and we look forward to welcoming you back soon!Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for sharing your feedback! We're pleased to hear that you enjoyed the room with a beautiful view. The Nile is truly a spectacular sight, and we're glad you were able to take it all in during your stay. We look forward to welcoming you back for another unforgettable experience.Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for sharing your detailed feedback. We're glad to hear you enjoyed the beautifully decorated lobby, swift front desk service, and the surprise suite upgrade. It's wonderful that the spacious room, Nile view, and facilities met your expectations. We also appreciate your honest comments about the breakfast, and we'll take your remarks into account to enhance the overall experience.We hope to have the pleasure of welcoming you back again soon.Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for sharing your experience with us. We sincerely regret to hear about the inconvenience you encountered during your stay, particularly the water leak and the delay in resolving the issue. This does not reflect the high standards we strive to maintain, and we truly apologize for any discomfort or frustration caused.Your feedback is extremely valuable and has been shared with the concerned teams to ensure improvements are made. We genuinely hope to have the opportunity to restore your trust in the future.Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for taking the time to share your detailed feedback. We’re glad you enjoyed the rich breakfast options, the beautiful Nile view, and the pleasant musical performances in our lobby. It’s wonderful to know that you found value in the coffee shop and appreciated the added security measures.We do acknowledge your comments regarding the room's condition and your observations about the facilities. Your feedback is important and will help guide future improvements to enhance our guests' comfort and overall experience.We hope to have the pleasure of welcoming you again for an even better stay.Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for sharing your experience! We're thrilled to hear that you had a comfortable stay with us and enjoyed the beautiful Nile view. We hope to welcome you back soon for another memorable stay.Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for sharing your feedback. We're pleased to know you enjoyed the spaciousness of the hotel and the variety of dining options by the Nile. However, we're truly sorry to hear that certain aspects of your stay did not meet your expectations.Please accept our sincere apologies for the cleanliness concerns in the room and the delays during check-in and check-out. Your comments regarding the bathroom setup and poolside facilities have also been noted, and we will share them with the concerned departments to address accordingly.We appreciate your observations as they help us improve. We hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Grand Nile Team

숙소 답변: Dear Guest,Thank you for your kind review! We are delighted to hear that you enjoyed the beautiful Nile River view, the comfort of your room, and the overall ambiance of the hotel. It’s wonderful to know that the room layout and service met your expectations. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Cairo.Sincerely,Grand Nile Team