From reading the reviews and looking at the photos, we were quite looking forward to our stay here. Oh how we were disappointed. When we arrived, initially we were impressed with the lobby area and we were greeted with tea and light biscuit. Our room was not ready so we were told to go have lunch and come back later to get bags and access our room. We were given no information upon check in. We had to ask another guest where the restaurant was. We arrived at the restaurant just as lunch service began, and sat inside. As time went on, it got more chaotic with people with no manners just barging around with no respect for other people. Food was okay, good selection but over the course of our 5 night stay it never varied and we soon got fed up of it. Also if you sit inside restaurant, you will stink of cooking smells. It is very smoky and it clings to your clothes and hair. Throughout the course of our stay, the large buffet restaurant was the only one that was ever open and not the 3 restaurants as advertised. When we did finally get our room, it was very dark, old fashioned and dingy. The toilet was leaking all over the bathroom floor. I had to go back to reception to tell them this in person as the phone on the room didn't work. They told me they would send someone to fix it. We dined again in the hotel that night but when we returned to our room, the smell was awful. It was like sewage smell and the toilet was still leaking all over bathroom floor. The shower was freezing cold, making it unusable. At it was late we had to spend the night in the room. We returned to reception first thing next morning and complained about all the issues. We told them we were not staying in that room. At first they pretended they could not understand us, then said they had no rooms whilst multiple guests were checking out. It took our issues to be passed on to 3 people before we got Sara who got us another room. Our next room was in the block over the restaurant, it was a bigger, nicer room. Not had no view, except in to the storage yard and the balcony outside the room was littered with cigarette butts. The smells from the restaurant permeated the room also but we stated where we were as it was better than the first room. Certainly not 4 star. The all inclusive is a joke, the selection of cocktails was terrible, pre made from a machine and only one bar every night was open. This was like a scene from Butlins with kids entertainment every night. If you wanted a quiet drink you would have to sit downstairs and constantly go back up to get drinks. There is a shuttle bus that is free for guests to go into centre of Marrakech and back. However, hotel did not inform us about this, we happened upon bus and another guest told us it was the hotel bus. You need to pre book your seats on the bus to avail of this. I feel hotel staff should have provided guests with all this information. The swimming pools were Baltic, no body wa
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