알아인 5성급 호텔

This was the second time we stayed at the Ayla Grand for six months visiting Al Ain and family. It was another very good stay and the assistance was very good. The food and beverage staff were terrific. Babar and Harrish do a tremendous job in their hiring and traning. Eltose was very helpful and provided excellent service. Mohammed, from Chennai, India, was incredibly friendly and helpful. The concierge team was always very friendly and helpful, especially Arun and Yanip who have been there for both of our trips. George in sales guided us throughout the process and was great. Overall a great experience.

이 호텔은 우리 지역 HR 부서의 추천으로 왔습니다. 경험 많은 비즈니스 여행자로서 나는 높은 기준을 가지고 있으며 초기의 놀라운 요소 이상을 볼 수 있습니다. 당시 외부 리노베이션이 완료되고 있었지만 호텔은 그것에 대해 비판받을 수 없습니다. 4층 객실에서 산과 수영장의 전망이 좋습니다. 풀장에는 가족단위의 사람들이 꽤 많았지만 세심한 관찰과 조용한 시간 고르기가 쉬웠습니다. 이제 스위트룸이나 빌라를 선택하는 게스트를 위해 더 조용한 별도의 수영장이 있다는 것을 알고 있습니다. Trader Vics는 아래층 바와 마찬가지로 기능입니다. 음료는 좋은 가치입니다. 비싼 편에 약간의 음식. 저에게 가장 큰 특징은 직원들의 서비스였습니다. 훌륭한. 항상 여분의 마일을 갈 것입니다.

I recommend the hotel in terms of the nice location near the Helli Mall and the city center and in terms of the professional and welcoming service and room cleanness.

다나트 체인의 멋진 호텔입니다.이 체인의 호텔은 당신을 실망시키지 않을 것을 보장합니다. 그러나이 호텔의 가장 큰 약점은 방이 전혀 소음 증거가 아니라는 것입니다. 이 장소는 멋진 수영장 지역을 고려할 때 가족 친화적이며, 그 이유는이 호텔을 매우 시끄 럽습니다. 온 가족과 방을 공유하고있는 것처럼 느꼈습니다. 그래도이 호텔은 직원들이 매우 친절하고 수용 적이며 수영장 지역이 좋고 넓습니다. 작지만 깨끗하며 발코니도 마음에 들었습니다. 멀리서 Jebel Haffet 뱀길을 볼 수 있습니다. 그 돈의 가치가 있습니다.

Amazing experience, the hotel is so good luxury rooms and experience…. i will definitely come back Its a place when you can relax and completely disconnect….special thanks to Mounia at reception made our check in experience very smooth….

친구들과 환상적인 휴가였습니다. 객실은 일찍 준비되었습니다. 직원들은 친절하고 도움이 됩니다. 음식은 발코니에서 매우 좋았습니다. 음료는 신선한 주스와 상쾌했습니다. Al AIn으로 여행하는 동안 항상 여기에 머 무르십시오. 훌륭한 평화로운 곳

I had a wonderful stay at the hotel! The staff was incredibly friendly and accommodating, the room was clean and comfortable, and the amenities exceeded my expectations. The central location made it convenient for exploring the city. I would highly recommend this hotel for a pleasant and memorable experience.

훌륭한 서비스를 제공하는 호텔입니다. 위치는 시내 중심가와 가깝습니다.

Everything about this hotel is excellent. They staff were amazing, the rooms were damn clean and cosy. The bed was so comfortable that I overslept 😄. I am definitely in love with this hotel right now.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through *********** Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.