Sofitel Agadir Thalassa Sea & Spa The hotel itself is beautiful, with stunning grounds and well-maintained pools. The room was also excellent, featuring a very comfortable bed. However, the hotel’s service left much to be desired, particularly in the restaurants. Despite the presence of plenty of staff, the service was inefficient and disorganized. Requests were often forgotten, requiring follow-ups, and sometimes items simply never arrived. For a five-star hotel, this level of service is simply unacceptable. It felt as though the staff were more focused on avoiding their responsibilities than attending to their guests. Waiting far too long just to receive a menu, having to prompt for drink orders, and then waiting an excessive amount of time for food were consistent issues. Even when the restaurants were quiet, the food took an unreasonably long time to arrive, and there were frequent mistakes. For example, a Caesar salad arrived without dressing, and the dressing only arrived once the salad was nearly finished. Unfortunately, there was no attempt to correct the issues or offer an apology, and no adjustments were made to the bill. This seems to be the standard level of service rather than an exception. If the hotel wishes to charge European city prices, it needs to deliver service that matches or exceeds the expectations associated with those prices. As it stands, this experience would deter me from returning.
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