매그놀리아 호텔 & 컨퍼런스 센터(Magnolia Hotel & Conference Center)

This is my second time stay in this hotel and it is totally fantastic. The hotel is very clean and the staff is very friendly i enjoyed my stay here. This is the best hotel in ethopia.

고객 서비스가 매우 좋지 않았습니다. 샤워실 위에 검은 곰팡이가 자라고 있었습니다. 전반적으로 이 호텔은 멋진 외관을 보여주지만, 멋진 외관을 넘어서면 빈민가의 주인 정신을 발견하게 됩니다. 당신이 고객을 행복하게 하면 그들은 아마도 아무 말도 하지 않을 것이지만 당신이 그들을 나쁘게 대하면 그들은 세상에 말할 것이라는 것이 사실입니다... 음, 여기서는 사실입니다. 정당한 불만사항이 있었는데 이를 해결할 수 있는 담당 관리자가 없다는 말을 들었습니다. 내 문제를 해결하기 위해 프런트 데스크에서는 관리자가 없을 경우 상담할 "소유주 아들"이라고 불렀습니다. 그는 내가 곧 비행기를 타고 나가서 돌아오지 않을 것임을 잘 알고 다음번에 호텔에 올 때 "무료 서비스"를 제공하겠다고 제안했습니다. 나는 최소한 부분적인 환불이나 어떤 종류의 보상을 요구했지만 그는 거절했습니다.

From the free airport shuttle to the front desk and maid service, I had an excellent stay here. Although it is off the main road there is plenty of light at night. Conveniently located near restaurants and many amenities, this was one of the best places I have been.

The staff was completely unresponsive and customer service was non-existent. I had a problem with extra services I paid for that were not provided. I was told that there were no managers on duty, who could address my concerns. The front desk finally called "the son of the owner" who was apparently the on call person when managers were not available. He refused to address my issues. In addition there was plenty of black mold growing above the shower. Bottom line if you have to go to Addis I recommend going anywhere but here.

Room: Smelly bathroom, recalking of tub needed, tub drains very slowly, saw a cockroach crawling through in the room Spa: I admit that I went in 30 mins before the closing time. But both the steam and sauna were not on and took more than 20 mins to warm up. Sauna actually didn’t get very warm. I needed to freshen up for a handful of hours before a red eye flight and chose this hotel for the access to the steam room and sauna. So I was very disappointed.

Will never recommend to no one

Not like the pictures at all. Runned down dirty and disappointing sums up this place. The room was filthy, missing the remote control to the tv, the fancy big shower jacuzzi was broken and smelled like mold. The lighting was horrible in the bathroom the walls were thin and the elevator was broken so be prepared to walk up a lot of stairs. The gym was nice but crowed and the spa was disappointing. I had a massage and it wasn’t good the room was bright zero music and very loud as I could hear other rooms and the gym while getting a massage. Dinner was good and the food was tasty and as it should have been prepared. Breakfast on the other hand was bad. The dood was cold or not served at the proper temperature the dining room was dirty with dirty table linens upon my arrival. Check out was fast and seamless. There are many other better options in Addis.

Absolutely horrible. From start to end. Waited a very long time in shuttle at airport after long flight for driver to appear. Room very dirty. Previous occupants hair all ovrr place. Toilet broken. Shower and sink blocked. And rooms could not lock. Never again!

The Hotel was really good. But the staff was amazing, helpful and so courteous. Even if we had some difficulties due to maintenance issues, the staff was downright helpful and did everything in their power to keep us comfortable. The food was also so delicious and they have a wonderful chef.