베스트 웨스턴 플러스 존 제이 인 & 스위트(Best Western Plus John Jay Inn Suites)

I have stayed here before and the people are so kind. The rooms are clean and I will definitely tell my friends and family to stay at this location.

Easy check in yet surprised to be informed my last night stay will be changed to another room (non-accessible). I asked how that can be, the explanation "your reservation was done online, while the next guess called direct". I was willing to conform even though I had to pack to move. On the second day of my stay, I went to desk late at night to ask if I needed to be out of room by 11 am, the gentleman working that night kindly offered to call guess coming on Friday if he really needed an accessible room. His quick thinking and Customer orientation worked as I didn't need to move, What a relief! I wish I remember his name but gave him many thanks. I hope you take into consideration what a valuable employee he is.

The interiors were very dirty, and my surrounding guests were exceptionally loud at most hours of the day. Not a terrible experience, but I wouldn’t stay there again.

I recommend this hotel. It was everything that I expect in a hotel and it was priced right.

This property was comfortable and in a convenient location. There were some minor problems that i thought would be an easy fix, and didn't understand why they weren't fixed. The standing lamp in the corner had a faulty wire, so had to inplug it. The TV remote had dead batteries and the right curtain was missing the rod to open it, so we couldn't open the curtain.

I had a medical emergency the day I was supposed to check in but was told I could not cancel or rebook with short notice. Would have been nice to offer a credit or refund for a medical emergency. I paid $150.

Stayed one night. Good place to stay when passing through. Breakfast was okay, nothing special.

I chose to stay in this hotel thinking it was better then the ones in the area I’d be visiting. Our first night we found bed bugs, the guy at the counter immediately changed our room. Which was a bit crazy considering they didn’t have many people staying there. Overall the stay was ok. Having to move rooms is not much of a big deal but when you’re on vacation, that’s not something you’re wanting g yo do.