우르바노 호텔 바이 루츠(Urbano Hotel by Roots)

Everyone at Urbano provided exceptional customer service. I received a warm welcome upon my arrival. Offered a glass of a traditional Ghana drink which was very tasty. My room was lovely. The shower water flow was excellent. I loved the room decor! On my return to Ghan I will definitely be staying at Urbano!

Generally, my experience at Urbano was great other than issues with my room not being ready on my first night meaning I needed to be place in an upgraded room and move the next day. Had the upgraded room been well maintained, with a working a/c this would’ve been great, but there were definitely visible signs of age and wear reducing the cleanliness feel. However, one I was given my actual room the space and maintenance was great, breakfast had good options, staff were friendly. Two issues here was the lack of standard drink options e.g., malt and coke at the bar and that without the a/c you could smell the rodent that had did in the ceiling.

Staff was really nice and helped me with suggestions for different things that I needed. The airport pickup was very convenient and I found the driver pretty quickly once I got to the airport.

Checkin was smooth. I was with my wife. We were given glass of juice as welcome treat. Hotel is closer to many restaurants. Staff wete very polite and helful. I had a one day stay but it was great. Would definitely stay there again

Overall this is a decent place. The staff is friendly, the gym is solid, and the rooms are alright. Breakfast could be better…there’s very little fruit. Also, the beds are rather hard, and towels are hard to come by.

Very busy, there was security at the hotel, but I did it feel safe to walk around alone.

I stayed in this hotel for few days. Customer service needs improved. Got better service from the male staff than the female staff. Wifi and TV in my room did not work through out my stay even though I reported about the wifi. I had so much expectation knowing that the hotel Is located in a vibrant place like Osu but got disappointed.

I enjoyed my stay Good facility ,good gym ,good staff,good food

The location is good. I didn’t like that I didn’t have towels, wash cloths, and enough tissue during my stay.