피에스타 레지던스 부티크 호텔 앤드 서비스드 아파트먼트

Superb services. Very good location. Lovely restaurant and quiet environment

Staff makes the difference very helpful Service is very good

Good for short business trip. Breakfast and restaurant have good choices and good service from staff. Wanted to use the outdoor pool but water was not chilled and water appeared to need a clean on surface. Had luxury room on 1st floor, room was spacious. Bed was a bit uncomfortable at times, mattres seemed to dip at the edges.

While the room was fine, staff quite friendly and the food actually very good, I was advised at check-in that the payment I made one month earlier online was not on file and a pre-authorization was needed. The next morning I presented my receipt from *******, which the hotel photocopied and stated they would fix. They instead charged my card using the pre-authorization and, as of a day after checkout (four day stay 1) I have had no communication or explanation of how this will be rectified. Lots of promises verbally, but still no fix. So in effect, I was forced to pay for the room twice and as yet no one has reversed their errant charge - despite the hotel having a copy of my payment on hand. Very frustrating and, I believe, an unprofessional way to treat a client who showed good faith in allowing them some time to fix their mistake. I am hoping this will still be addressed, but am worried I’ll now instead have to battle with ******* to get one of my payments refunded. I would welcome any form of reply or rebutted from the hotel which could explain all this, as I await a written reply to my multiple verbal (on site) and emailed requests for an answer.

Thoroughly enjoyed my stay. Every single staff member went above and beyond to ensure my group was comfortable and satisfied. Cannot recommend this hotel enough

I visited during October 2024 while on a business trip. As the hotel rooms were fully booked we were given the apartments. I can’t express in words how amazing those apartments were. As such the everything was super clean, the location is also perfect and the staff very friendly. The pool area, restaurant and bar is also great. I will definitely visit again when visiting Accra!