크리스탈 비치 아카풀코

사실 호텔 자체는 아주 좋았지만, 직원들은 기대만큼 친절하지 않았어요. 겉모습으로 사람을 대한다는 식의 태도가 느껴졌습니다. 게다가 둘째 날에는 방에 바퀴벌레가 나왔어요. 🤢

호텔은 리모델링을 마쳤고 모든 직원이 훌륭한 서비스를 제공합니다. 하지만 성수기에는 규칙을 더 강조해야 합니다. 일부 투숙객은 규칙을 지키지 않고 테이블, 선베드, 파라솔, 의자 등을 하루 종일 예약해 둡니다. 또한 티셔츠 차림으로 수영장에 들어가 젖은 채로 나와 엘리베이터나 프런트에 가고, 음식을 남김없이 가져다 먹습니다. 제 방 화장실 문은 심하게 삐걱거렸고, 계단으로 통하는 문도 소음이 심했습니다. 예약할 때 엘리베이터에서 멀리 떨어진 방을 요청했는데, 엘리베이터 바로 앞에 있는 방을 배정받았습니다.

에어컨도 없고, 엘리베이터도 작동하지 않아요. 식사 영수증을 요청했는데 아직 보내주지 않았습니다. 직원도 부족하고 서비스도 엉망이라 이 호텔은 절대 추천하지 않습니다.

Please give more and better training to your front desk staff. I had the most terrible experience with Angel who was the person who checked us in the night we arrived. Angel was disdaining and rude with me and actually accused me of trying to take advantage of the hotel installations by saying that members of my family, who live in Acapulco, and I invited to come to join me for breakfast, which I was paying for every morning. This accusation, also expressed by another member of your front desk staff, a woman of robust complexion, and who conveniently did not have a name tag, were totally unfounded since she argued that we had been using the installations of the hotel everyday. I never received advise about having to by a day pass for the members of my family visiting me at the hotel. My family and I were only in the hotel Monday the 9th and Thursday the 12th. The other two days we were out of the hotel for the entire day. I didn't pursue any complaints of clarification because I didn't want to ruin my family's vacation, but I would certainly never come back to your hotel or any other properties owned by GHSF. I am sure that my comments will never reach Mr. Carlos Ancira and Mr. Francisco Medina. On a better note, I must mention that the staff at the restaurant and the pool and beach areas treated us like royalty. Those are the only staff of the hotel who deserve a comment of congratulations.

The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good

My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.

once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.

hotel is in a great area for eat outs and entertaintment front door staff is great they help you out the most on places to eat an do an go awson. only thing is that they make you wear hand ribben ur whole stay n they tell you so you can acess the beach n come in the resort again but it turns out ribbons are use for pool area they charge locals a fee to use pool so if you sleep late pool area is packed no chairs or tables available an they want an id for towels i took my passport i wasnt going to give them a passport for beach towels it seems locals are better takencare of than guest an forget about dont disturb signs in ur door they call an call ur room phone im guessing to see if ur there. n they still go in ur room an try to clean i was only there for weekend didnt need my room clean ive stayed in many hotels an i have never ever had an experience like the one in cyrstals the ritz is right next to cyrtals im not affeliated in any way nor i care about ritz hotels but it might cost a little more there activitys look better managed. not promoting nor i care were you end up booking im just telling you what ive experience i live in los angeles california i travel alot to vegas i could tell a good hotel from a poor managed one..

We paíd all inclusive! Room service not included. !!!!!!! Food was the same everyday except one day. Cevicheria… no agrumo found on any dish