파크 로열 비치 아카풀코 - 올 인클루시브(Park Royal Beach Acapulco - All Inclusive)

When I did my check out with my family, they took away our bracelets that allowed us to get around the place. And we wait for 4 hour for our ride with being able to get any drinks due to them taking our bracelets.

If you want a real feel of what resort is, don’t come here. The whole place was completely underwhelming. There’s no communication between staff. They called my room 6x non stop while is was in the shower. All for just a signature. 1 call and a note on the door would’ve been sufficient. Prior to those 6calls they called me to tell me I owe them money and that I have snuck in someone. I paid for my 3rd party 4 hours prior to them accusing and harassing me. They made my family feel unwelcome. The room didn’t include a fridge or beverages or an ice bucket. They said members only. I had visited the park Royal in Cancun days before that and they had all that available for me. When I was in the restaurant’s I would sit for about 25 mins and have nobody offer me utensils or a drink. I had to tip money before eating to get attention. The food was limited they never made enough for the volume of people there. They obviously don’t know about hospitality in an all inclusive resort. It’s sad that I paid for all inclusive and didn’t get my moneys worth. They’re also doing construction. And staff uses the same elevators with guess. They’ll come in while it’s already tight with trash or food. Very rude. I won’t be going back. Also an apology would’ve been nice after making my family feel like they don’t belong.

LA UBICACION QUE TIENE, LA PLAYA PRIVADA, LA VISTA, SON EXCELENTES. LO QUE NO ME GUSTÓ ES LO DEFICIENTE DE SU BUFETE EN EL RESTAURANTE LA VERANDA, HABÍA POCAS OPCIONES DE COMIDA Y LOS MEJORES PLATILLOS SE AGOTABAN Y NO RESURTÍAN.

It’s quiet and very familiar

Two workers (Mr. Hugo and Mr. Antonio) presented keen hospitality. They both were generous, kind, and helpful.

Silence, I rest like a queen 👸 Beautiful place, thank you!

it was very hot.room did not air condition,it was 26c to 27 celius seem like a sunna.food was not great.left over food for breakfast.the staff was great I will not recommended this hotel.

The staff was extremely friendly and ready to help all the time, very welcoming! We so much enjoyed our stay with 2 kids and my father-in-law and monther-in-law. Food was great! Atmosphere was amazing with all the tropical plants that they take care of so much! Highly recommend this resort!