더블트리 바이 힐튼 보스턴 - 로크랜드

I flew in on a sunday morning and had called the hotel to see if i could check in early. Unfortunately, they could not accomodate my request so i spent the better half of the day sitting in my rental car. When i arrived to the hotel, i asked again around 11am if i could check in. I was told there were no rooms available and so they added me to a wait list to be able to check in at 2pm. At this point, i had been traveling since the night before with no sleep and been in Boston for 5 hrs. I sat in their lobby and fell asleep, i woke up at 2pm and asked again if i could check in. They told me no, your room is not available and then informed me that ******* did not provide them with my correct credit card information. I called ******* to fix the issue, that was taken care of so i went back to the fromt desk and asked again at 2:30pm if i could check in, she told me no so i about lost my mind. Worst customer service!!! I argued with the front desk receptionist and once my voice raised up, the manager comes by to ask what the problem is. I explained to her the issue so she tells the worker to go ahead and let me check in. All of a sudden a room was available and she was handing me my key card because the manager said so. Funny how nothing was abailable hourssssss ago and once they saw how angry i was, they let me check in. I landed in boston at 6am and did not get a room until close to 3pm! I am sorry but this is no way to treat a customer!

I just feel like overall The Hilton brand has a name to carry and they should focus on the upkeep of their facilities. This will be the first & last time staying at any Hilton brand hotel. We booked a king bed room the bathroom was gross the shower leaked on the floor the sink was a size of a crayon box. The room was super dusty and the drawers didn’t even properly close. The foyer and hall way need an upgrade the rug looked dirty. Honestly just everything about it was an absolute no I felt like I was staying at a crappy hotel. Hilton DO BETTER!

We were in a room, where the shower did not work. At midnight we were able to change rooms. It‘s all really old, TV is new though, beds comfy. All in all the place is in dire need of a renovation, staff were super friendly and helpful, but for 200 Dollars a night, more can be expected from a Hilton brand.

Although the location was good, the housekeeping and I think kitchen staff on the 2nd floor was extremely noisy. The housekeepers talked on their phones very loud and banged carts around at 8:30 pm.

A power wash and paint job would do wonders for the exterior. Rooms can use a paint job as well. More inviting colors but very comfortable. I enjoyed the stay and would book the location again

Staff were friendly and helpful. Location was perfect for our trip. Your staff was what made our stay pleasant. We were there for a family member’s funeral. Please thank your staff from all of our family V/R Robert J O’Hara Jr

We have stayed here often to visit friends at Nantasket beach. It is convenient to local shopping, has ample free parking and a very friendly staff.

Overall good, but bed was uncomfotable. Not for somebody with back issues. Everthing else was fine.

Staff was very welcoming. Smelled very nice amd clean staff was very friendly .woukd stay again if in the area again