Hampton by Hilton Aberdeen Airport

To be avoided at all costs. For a hotel pretty much isolated a car is useful to get here, what’s not useful is the parking or lack of. No fault of the staff who must get flak from guests pretty much daily. Park at the airport at cost or park in a field is the only option. The airport is a 15 min walk away and not viable during my first attempt to park as it was pouring and the field option was like a bad Glastonbury. I’d like to say the service inside at the F & B bar was better, it wasn’t. I asked at the bar if I could order food there I was directed to a table with a QR code which I duly did. 30 mins elapsed only for a member of staff to say that I couldn’t order via the QR code as they hadn’t taken card details on check-in and therefore could I order at the bar. Just an incredibly badly run property from check-in to departure. I’d rather stay in leaky tent at aforementioned Glastonbury than return to this utter shambles.

Worst food ive ever had in a hotel, also the staff are really deadpan, no politeness whatsoever, hope i never have to return anytime soon, the rooms are ok but thats the best part of this hotel they didnt even have fries on the menu, food was slammed down in front of me and the waitress just walked away but then she didnt speak much english anyway

This hotel is quite honestly the worst I have ever stayed in. Firstly the car park was full and clearly not enough parking for the number of guest booked. When asking staff on wheres best to park they advised the boggy field at your own risk followed by the street where double yellows are positioned. There is a sign that suggests a reduced parking option at the airport but none of the three staff members mentioned this until I asked for more information. Secondly, The food ordering process is poor, you have to scan a QR code, place your order against a table number. sounds good until you want to also order a drink with your meal which you cannot do via the app, instead you must go to a separate bar and order and pay seperatly, who thought this is a good idea whilst some takes over your table that you've ordered food to whilst getting your drink. Thirdly, all staff seemed to be massively under trained and uninterested and one in particular was rude.

The hotel itself is modern and easy to get to as located a short distance from motorway links. The room itself was modern, clean and tidy but parking at the hotel is extremely challenging due to the lack of spaces available. The hotel offers a discounted rate to park at the airport but this is around a 15min walk, which in my opinion is unreasonable. I wouldn’t return or recommend, especially if travelling on business.

Had some issues prior to our stay and required the help and flexibility of the hotel - Connor and Lorraine were very understanding and helped take the edge of a stressful day for all! Super customer service, and Connor couldn't have been more helpful over the phone - Thank you.

Arrived at the hotel for a 2 night stay to find the car park full and cars having to park on double yellow lines. Was told the nearest parking would be the Airport which is a 20 minute walk or I could risk the potential £100 parking fine. Breakfast in the morning had a decent choice but was very poor quality compared to the other hotels in the area. Lastly on the 2nd morning I got woke up at 05:45 in the morning with a delivery driver outside my room shouting loudly whilst loading and unloading trolleys of towels onto the back of the lorry. I contacted reception and was told someone would look into this but no one approached the worker and this continued for a further 45 minutes. I have stayed at various hotels in this area for work purposes, this would be the last choice and would urge anyone to think twice before booking this hotel as there is much better for this price in the area and closer to the airport.