The property and beaches are breathtaking. The hotel is located on 4 private calm beaches we were able to enjoy with our small children. The only complaint is that the hotel staff made it uncomfortable for our family because we booked our package through Westjet Vacation and I booked theirs through *******. I didn’t know that the package selected on *******, although it was “all-inclusive”, it wasn’t their top package like ours. The staff would make our family members feel uncomfortable about what their all inclusive package because the only had the “green bracelets”. When I purchased their package the ******* page doesn’t make it clear that with the all inclusive package in the normal rooms you only get access to cheap drinks and only allowed to make two restaurant reservations. Only if you get the Beach Club Suite do you get access to the better drinks and you can make a reservation at the restaurants any day. They give you a tan bracelets but even then it’s annoying that they’re always asking you for your room number. At the Mexican Restaurant, which was our most unpleasant experience, they asked us for our room number 4 times, 4 different waiters. It was really annoying. There was absolutely no music playing there and everything was so rushed. We finished eating in less than an hour with how small their portions are and how quickly they’re trying to get out of there. Don’t waste your time at the restaurants the buffet has way better food than any if the restaurants.
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