Start with positives, clean rooms (inside) location right on the beach, wifi works well, communication about our deluxe room not being suitable for booking with pet The negatives paid for a premium ocean room upfront for 4 nights and was assured on phone would be swapped out for a similar standard as had a small dog, what we got was a room straight out of the 80s, a family room with 3 beds no less. When we queried it, was told this is our best option as other rooms were literally just a bed, and much smaller. Ok, we thought not ideal and felt a bit ripped off, but our choice was to travel with our dog so ok work with it. Then the real crap started, our room was right next door to a kitchen of a busy restaurant, the restaurant used external ( I hope temporary ) refrigeration that was you guessed it parked outside our room. On one side of our door old boxes and other restaurant clutter, the other a compressor going off attached to a refrigerated trailer (one of 2). Then the poor staff had to walk past the room window over 80 times (we counted one night) each time 2 doors creaking and slamming to get provisions, this would go on until approx 11:30pm every night. The real fun was renovations in the same restaurant starting with drills at 7am, but it was okay as the mattresses (remember we had 3 beds for us both) kept us awake anyhow, as they were as old as the 80s decor and went some way to keeping a 30-year-old marriage in form, as we rolled towards each others embrace at every opportunity in the pit that I think was the middle. We left a day early tempted to give the room away but figured why share the misery? I wouldn't normally write a review as having worked in tourism and owned tourism businesses, I know it can sometimes be a bit hard to get things right, but having had a chat 3 times felt compelled as they simply couldn't give a shiiiite, offered no partial refund nor even a 10% dinner discount. Citing you used *********** smile bs more smiles, more bs can't do anything *BS did I mention work in tourism Up ya game, I won't even mention how the pool looked compared to marketing photos, makes me laugh too much, if I was so sleep deprived I would bother to upload photos.
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