피트니스 시설 시설을 갖춘 포르투갈 비제우 현 호텔

We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating. Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch. However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards. At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks. At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife… Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise. Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel. There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this. The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat. Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.

Tudo excelente, desde a simpatia, amabilidade e disponibilidade dos funcionários, até à limpeza, alimentação, piscinas. Para famílias é do melhor ❤️ venho encantada

호텔은 5 * 호텔 품질입니다. 안락함, 음식, 청소 및 서비스에서. 이것은 특히 수영장의 리셉션과 서비스의 어린이를위한 것입니다. 매우 좋은 물과 호텔에 위치한 편안함은 감사합니다.

Extensive work being carried out meant noise throughout the hotel. Every time we needed reception we had to wait for staff to return. On the plus side, the restaurant staff were excellent.

Location carina, molto immersa nel verde, ma lontano da servizi di vario genere. Il supermercato più vicino è a 15 min di auto. Un peccato che le terme e la palestra chiudano presto. Ascensore veramente obsoleto, fa un pò paura.

Adorei a estadia. É a segunda vez que vou. Uma foi no inverno e agora no verão. Aproveitei bem mais agora pois pude utilizar a piscina exterior.  Spa ótimo Pequeno almoço ótimo e com opções saudáveis

호텔은 도심의 중심부, 도심의 중심부에 위치하고 있습니다. 커피는 포르투갈과 이 수준의 설립에서 매우 나쁘고 용서할 수 없습니다.

훌륭한 경험! Douro Cister Hotel은 휴식을 취하기 위해 잠시 시간을 보내고 싶은 사람에게 훌륭한 선택입니다. 서비스는 훌륭합니다. 의심 할 여지없이 우리는 모든 호텔 직원이 환영한다고 느낍니다!

포르투갈에서 가장 좋은 사람들 웃고 친절한 음식은 정말 좋지 않았습니다. 유감입니다. 너무 아름다운 호텔과 사람들은 너무 좋지만 부엌은 개선되어야합니다.