I recently stayed at this hotel in Cervia, and unfortunately, my experience was far from satisfactory, especially considering the current phase of the AI revolution, where some industries are thriving. However, the hospitality sector at this establishment appears to be struggling, as evidenced by the unprofessionalism and lack of service exhibited by the staff. CONS: Check-in Experience: The check-in experience was entirely negative. The reception staff, numbering more than five individuals behind the desk, seemed to lack any hospitality background or even a basic attitude suited for the industry. My simple request for an iron and board was denied, with the staff deeming it the strangest request they had ever encountered. Their communication skills were lacking, and their facial expressions, including smiles, were conspicuously absent. Maintaining eye contact proved challenging, as their focus remained fixed on computer screens. Basic mannerisms, such as standing up from chairs while interacting with guests, were also noticeably absent. In-house Experience: Throughout my six-night stay, greeting guests seemed nonexistent in their dictionary. Housekeeping services were subpar, limited to changing towels and making the bed without addressing essential tasks like changing bed sheets, dusting tabletops, or thoroughly cleaning the floor and bathroom. The superficial cleaning left hygiene concerns unaddressed. PROS: Restaurant Experience: The only redeeming aspect of my stay was the restaurant experience. Mrs. Michela, in particular, exhibited a genuine passion for her job. Her professionalism and understanding of guest needs made the morning breakfast and dinner enjoyable. However, the buffet food was only mediocre. Check-out Experience: The check-out experience was positive, thanks to the professionalism of the night receptionist. Overall Impression: It appears that this hotel is managed by individuals lacking a hospitality background. The absence of an apparent management team suggests a lack of oversight and care for guest experiences. The hotel is, unfortunately, old, smelly, and damp, providing inadequate service for the money spent. Recommendation: I strongly advise potential guests to avoid this hotel in Cervia. Despite boasting a 4 star rating on paper, its performance merits a negative - 4 star rating. The facts of the Hotel do not match with the website photos. The facility's age, unpleasant odour, dampness, and subpar service render it an unwise investment with no value for money.
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